POLICIES
Thank you for shopping with us. By visiting our site or purchasing something from us in-person in the retail store or wine bar, you agree to be bound by the policies set forth herein. These policies apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
PAYMENT OPTIONS
We accept all major brands of credit and debit cards including Visa, Mastercard, Discover, and American Express.
DELIVERY POLICY
We deliver to Boston and most locations within Massachusetts. Deliveries are free for Club Members or for any local customers on the purchase of a case of wine or more. Deliveries cannot be made to PO boxes and require signature by a recipient that is over 21 years old. Corporate deliveries available.
Deliveries are sent one to a few times a week. To maintain affordable delivery costs deliveries are typically batched with other deliveries in your area. Deliveries further out of the city will take additional time to be delivered as we find additional orders in your area. As a small business, we do our best to get your delivery to you as soon as possible but we appreciate your patience as we look for additional deliveries in your area if you are outside of Boston. If you need your order by a certain date please include the date in the notes or email us at orders@georgieswine.com with details.
ITEM, TICKET, & EVENT AVAILABILITY
Items. We focus on small production wines so it’s very possible that your favorite wine or a wine you have ordered my not be available. In this circumstance, we will provide you with a curated selection of alternative wines for you to choose from.
Wines may be special ordered upon consideration however we are limited to availability from distributers within the state. Special orders are final sale.
Georgie’s Events/Tickets/Reservations. Tickets or reservations for Georgie’s Events (i.e. Flight Club Wine School, Blind Tasting & Trivia, Bar Takeovers, or Wine Clue Night) are non-refundable. If a Georgie’s Event is cancelled or rescheduled, you will receive a credit of the full amount towards any future Flight Club or other Georgie’s Event. Georgie’s Events have a minimum attendance required, if you are unable to attend after purchasing a ticket please email events@georgieswine.com.
Private/Semi-Private Events. Event date(s) and time(s) are subject to availability. Blackout dates may apply to any promotions, special offers, or extraordinary events including but not limited to donations, giveaways, or crowdfunding rewards.
ORDER CANCELLATION
We understand that you might change your mind and need to cancel your order after purchase. The quickest way to cancel an order is to email us at orders@georgieswine.com. Refunds can take 7-14 days to process and reflect on your account. Special orders, Event Tickets & Reservations are final sale and non-refundable. See the private/semi-private event policy below.
RETAIL / ONLINE ORDER RETURN POLICY & EXCHANGES
Retail Purchases. Unless there is a problem with your purchase (see below) all retail sales are final.
Problem with a bottle. Should there be a problem with your bottle such as cork taint (aka corked wine) or other issue, please send us an email as soon as possible to georgie@georgieswine.com and bring your bottle back to Georgie’s Wine as soon as possible to be evaluated for an exchange.
Special Orders / Mystery Cases etc. These items are FINAL SALE and non-refundable.
Georgie’s Events. Tickets or reservations for Georgie’s Events (i.e. Flight Club Wine School, Blind Tasting & Trivia, Bar Takeovers, or Wine Clue Night) are non-refundable. If a Georgie’s Event is cancelled or rescheduled, you will receive a credit of the full amount towards any future Flight Club or other Georgie’s Event. Georgie’s Events have a minimum attendance required, if you are unable to attend after purchasing a ticket please email events@georgieswine.com.
PRIVATE / SEMI-PRIVATE EVENTS
Proposal. Refer to your final proposal sent via email, Dropbox Sign, or other channel for details regarding minimums, date & time, party size, menu, pricing, fees, taxes, and gratuity.
Deposit. A 50% deposit is required to guarantee the event unless the event is pre-paid. Deposits are non-refundable; if the event is cancelled within 7 days of the event date, the deposit can be used as a credit towards a future event. If the event is cancelled 3 days or less prior to the event date, a fee of the contract or purchased amount Food & Beverage minimum will be assessed. The total event price can be prepaid for a 10% discount; if the event is cancelled or the guest count changes materially to reduce pricing within 7 days of the event, the difference is issued as a credit toward a future event at the wine bar or for retail bottles at the retail shop.
Gratuity. A 20% service gratuity is added to your final total.
Payment. Payments must be made by credit card. The credit card will be saved on file to process the full amount (if pre-paid), deposit, and any remaining amounts of the event total will be charged on the day of the event.
Menu. The menu is based on availability and subject to change.
Event Time & Duration. The event and the pricing is based on the time and date stated at the top of your event proposal. An additional fee of $300 per 30 minute block will charged to the card on file for any events that arrive early or stay beyond the agreed upon event duration outside of the grace period. Georgie’s provides a 30 minute grace period before and after the stated duration of an event. If the overage is outside of normal business hours, the fee is $500 per 30 minute block. Time overages are subject to availability and scheduling.
Event purchase online. The above terms and conditions apply to any purchased/pre-paid events via the website (georgieswine.com or commonvines.square.site), link or invoice.
Blackout dates. Georgie’s reserves to the ability to set blackout dates and times during event peak periods. This only applies to pre-purchased wine tastings & events during a sale or promotion
SALES TAX
Sales tax, if any, is charged based on the applicable state and local sales tax regulations and rates. We withhold sales tax as required by law; these laws are subject to change. In addition, we reserve the right to change this policy as needed.
LEGAL
We are not responsible for any claims relating to infringement by the product of third-party intellectual property rights.
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE QUALITY OF THE PRODUCTS OR THE RESULTS THAT YOU MAY ACHIEVE UTILIZING SUCH PRODUCTS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARICULAR PURPOSE (TO EXTENT APPLICABLE) WHICH ARE HEREBY DISCLAIMED AND EXCLUDED. IN NO EVENT WILL WE BE LIABLE FOR ANY LOST PROFITS OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES. OUR LIABILITY IS LIMITED TO REPLACING DEFECTIVE GOODS. PURSUANT TO THE PROVISIONS OF THE CALIFORNIA SONG-BEVERLY CONSUMER WARRANTY ACT, THIS PRODUCT IS SOLD “AS IS” AND “WITH ALL FAULTS.”
Any controversy or claim arising out of or relating to your purchase of any product from us shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Venue for any arbitration, or any legal dispute, shall lie only in the State of Delaware and in no other venue or forum. The laws of the State of Delaware shall apply to all transactions.
CONTACT
To Contact Georgie’s Wine visit us at 100 Summer St (Devonshire St. Entrance) Boston, MA 02110, email us at georgie@georgieswine.com.
PRIVACY POLICY
We respect consumer privacy and work to safeguard your personal information, while complying with all United States Federal and State laws and regulations. We are dedicated to providing you with the superior customer experience that you know and expect from us. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.
What is your General Privacy Policy?
We protect your privacy. We share only that data required in the ordinary course of business, including information necessary for validation of credit transactions, verification of identity, shipping and billing addresses, tracking orders and visitors, obtainment of payment, marketing and merchandising efforts, improvement of your customer experience, and other data as described in this Policy.
Our website may contain links to third-party websites. Any such linked websites may contain their own privacy policies or statements and those third parties, and neither Georgie’s Wine Bar or Georgie’s Wine Shop, are responsible for informing you about their security and privacy practices.
What Personal Information do you Collect?
If you visit our website and browse or download information, we automatically collect and store the following information about your visit:
The Internet Protocol Address and domain name used. The Internet Protocol address is a numerical identifier assigned either to your internet service provider or directly to your computer. We use the Internet Protocol Address to direct internet traffic to you and generate data used in management of the website;
The type of browser and operating system you used;
The date and time you visited the website;
If you placed an item in your shopping cart, but took no further action with it.
The information that we automatically collect or store is used to improve our content and web services to help us to understand how people are using our website. This information does not identify you personally and is gathered for website statistics used to analyze and manage our website.
If you choose to purchase an item from us or provide us with your personal information (information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household) through live chat, forums, testimonials, reviews, feedback forms, or other means, you consent to the collection, use, and storage of your personal information. This information allows us to provide you with customer experiences tailored to your needs. Any private information will only be used for the purpose for which it was provided and will not be shared or sold with another entity except under the specific conditions and circumstances provided in this policy.
In order to conduct and complete our internet retail business in compliance with all applicable laws and regulations and to best serve you, we may request or retain the following information:
Your Name
Bill-To and Ship-To Information
Contact Information, including Email Address and Telephone Number
Financial and Credit Information, as needed
Order Information
Information Specific to Individual Customers
Internet Protocol Address
Your browsing, search, order, or purchase history
Your birthday
We use this information for the following commercial purposes:
To create and manage your account with us;
Verification of your identity;
To delivery product(s) to you and track those shipments;
For communication with you about your purchase, account information, or customer service needs;
To provide goods and services to you;
To customize and/or personalize your viewing and content consumption experience;
For notification of any changes to our website or to our services that may affect you;
To improve our services;
For technical support for you;
To comply with all applicable laws and regulations concerning your use of our website and purchase of the product(s) from our company.
Do You Sell Personal Information?
No, we do not sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate orally, in writing, or by electronic or other means, your personal information to another business or a third party for monetary or other valuable consideration.
Under the following circumstances, and as permitted by law, we may be required to share your personal information:
We provide information as needed to satisfy any legal obligations, including responding to any subpoenas, court orders, legal process, enforceable governmental requests, legal claims or to comply with any applicable laws or regulations. We reserve the right to share your personal information to exercise any legal rights or to defend against any legal claims.
We share information as may be required to further law enforcement investigations, to prevent illegal activity and to assist in taking action against illegal activity.
We share information, as permitted by law, to preserve our reputation and integrity, to prevent any harm to rights or property of our customers or our company and to address any issues arising out of or related to fraud.
If we are acquired by or merge with any other company or entity, your personal information may be transferred to any parent companies, subsidiaries, affiliates or successors.
We may share information to address security, technical or customer service issues or enforce any policies or terms and conditions of our websites or transactions.
We may provide your information to our trusted suppliers or service providers who work under confidentiality and non-disclosure agreements or assist with our business operations. Such companies may support our effective and innovative marketing techniques or aid in services necessary for fulfillment or completion of orders. These service providers have agreed not to retain, use, or disclose your information for any purpose other than the specific purpose of performing the services specified in their agreement with our company.
We may share information as needed for the processing, shipping, tracking and fulfillment of any orders, as well as to collect fees and resolve any payment issues.
We may use personal information to provide you with important marketing or promotional notices and to improve our marketing efforts or website design.
Do you Maintain a Database?
We maintain a private customer database for our own company use and marketing efforts.
How do I Consent to Your Policies?
By doing business with us, you give consent to the implementation of the policies set forth herein. By denying access to any required personal information for the completion or verification of a transaction, participation in live chat, forums, testimonials, reviews, feedback forms, or other information required to communicate with us, you surrender the ability to transact with us.
How do you Protect Credit Data?
We reserve the right to exchange individual credit data and credit experience as any other company or organization may do in the ordinary course of business. Exchanging information may be necessary for payment processing, verification purposes, and fraud prevention, etc. This policy protects the order process, promotes individual responsibility and protects consumers. We take necessary measures to ensure your credit data is secure and only shared with authorized persons or entities.
Is your Ordering Process Secure?
We ensure the safe transmission of your personal information during the ordering process. We make certain that our ordering process is up-to-date, secure, and capable of protecting your personal information.
What if I live in a State with a Right to Opt Out?
We do not sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate orally, in writing, or by electronic or other means, your personal information to another business or a third party for monetary or other valuable consideration. Therefore, there is no need for an Opt Out function under applicable state laws.
We do, however, provide you with the opportunity to satisfy your Right to Know and Right to Delete the personal information collected, used and stored by us. Simply email us at georgie@georgieswine.com requesting that your personal information be provided or deleted. We will not discriminate against you in any way for making a request or exercising any applicable right.
What if I live in a state with a Right to Know?
If you live in a state where you have a Right to Know you may request personal information that we maintain that is specific to you. Simply email your request to georgie@georgieswine.com. We will not discriminate against you in any way for making this request or exercising any applicable right.
What if I Live in a State with a Right to Delete?
If you live in a state with a Right to Delete, you may have a right to request a deletion of your personal information. Simply email your request to georgie@georgieswine.com requesting that your personal information be deleted. We will not discriminate against you in any way for making this request or exercising any applicable right.
Under certain circumstances we will not be able to comply with your request to delete your personal information immediately, or at all, for the following reasons:
It is not a qualified request because there is no applicable law or regulation requiring or allowing for the deletion of the information that you have provided;
We need to maintain the information in order to complete the transaction for which the personal information was collected;
We must maintain the information to provide a good or service you requested;
The information is necessary for our ongoing business relationship with you;
The information is needed for us to otherwise perform the agreement between our company and you;
We must retain the information to satisfy a legal or regulatory obligation;
We require the information to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity;
We need the information to prosecute those responsible for unlawful activity or to otherwise respond to legal claims, actions or activities;
We must maintain the information in order to debug and repair errors that impair existing intended functionality; or
We solely use the information internally for lawful and compatible purposes within the business relationship and context for which you provided it to us.
Do you Collect or Sell Personal Information of Children?
We do not knowingly sell products to children or collect personal information from any person under the age of 18 years old. To the extent personal information about a minor is provided by a parent or guardian, we do not sell, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate orally, in writing, or by electronic or other means, that personal information to another business or a third party for monetary or other valuable consideration.
Is any Information Provided Automatically?
When you visit us, we may receive information about your visit automatically through data collection tools and methodologies used in the ordinary course of business. These tools enhance the quality of our service and provide you with a user-friendly experience. Please refer to the "What Personal Information Do You Collect" for further information regarding information that we automatically collect.
What if I am referred to another Site or Service?
We may provide links to sites or services outside of our site for your reference or use. We may not have any affiliation with these sites or services, and you should review the privacy policies associated with these sites or services. We are not responsible for the privacy policies of external sites.
Is this Policy Subject to Change?
We reserve the right to change this privacy policy as needed. Please check back with us for any updates.
How current is this Privacy Policy?
We updated this policy on 6/01/2024.